Last updated: 9th September, 2025

Dijito One (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website dijito.one, our mobile application (“Dijito One – Make GREAT Events”), and related services (collectively, the “Services”).

We comply with Kenya’s Data Protection Act, 2019, as well as applicable international standards such as the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Information You Provide Directly

• Account details (name, email, phone number, job title, organization).

• Event registration details (ticketing information, preferences, session choices).

• Communication data (messages, inquiries, feedback, or support requests).

b. Information Collected Automatically

• Device information (IP address, browser type, operating system, device identifiers).

• Usage data (pages visited, app activity, event interactions).

• Cookies and similar technologies (used for functionality and analytics).

c. Event-Related Information

• Networking interactions (connections with exhibitors, sponsors, or delegates).

• Check-in and participation data (attendance, sessions joined, booth visits).

2. Legal Basis for Processing

We process your personal data on the following grounds:

• Consent: when you opt in to communications or data sharing.

• Contractual necessity: to provide the Services you request (e.g., event registration, ticketing).

• Legitimate interest: to improve our Services, ensure security, and enhance user experience.

• Legal obligation: when required to comply with applicable laws.

3. How We Use Your Information

We use your information to:

• Deliver and personalize event experiences.

• Enable networking and communication between attendees, exhibitors, and organizers.

• Provide updates, notifications, and customer support.

• Improve our platform, features, and security.

• Generate anonymized reports and analytics for event organizers.

• Fulfill legal or regulatory requirements.

4. How We Share Information

We do not sell your personal data. We may share information only in the following cases:

• With event organizers to manage and operate events.

• With service providers that support our Services (e.g., hosting, payment processing, analytics).

• For legal reasons, if required by law, regulation, or legal process.

• With your consent, when you choose to share details with sponsors, exhibitors, or other attendees.

5. Data Retention

We retain personal data only as long as necessary to provide the Services, meet contractual and legal obligations, or resolve disputes. You may request deletion of your information at any time (see Section 7).

6. Data Security

We use appropriate technical and organizational safeguards to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Under the Kenya Data Protection Act (2019), GDPR, and CCPA, you may have the right to:

• Access, correct, or delete your personal data.

• Object to or restrict how we process your data.

• Withdraw consent at any time.

• Request data portability.

• Opt out of the sale or sharing of your personal data (where applicable).

To exercise your rights, contact us at sales@dijito.one.

8. Non-Discrimination

We will not deny services, charge different prices, or provide a different level of service if you exercise your privacy rights.

9. Cookies and Tracking

Our website and app may use cookies and similar technologies to enhance functionality and analyze usage. You can adjust your browser settings to refuse or limit cookies, though this may affect your experience.

10. Children’s Privacy

Our Services are not directed to children under 16. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will delete it promptly.

11. International Data Transfers

As we serve clients in Kenya and abroad, your data may be transferred to and stored in locations outside your country. We ensure such transfers comply with Kenya’s DPA and international safeguards (e.g., standard contractual clauses).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the “Last updated” date indicating changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Dijito One
📞 Call Us: +254 700 111 222
📧 Email: sales@dijito.one
📍 Location: Muthaiga Square, Ground Floor, Thika Road – Nairobi
🌐 Website: https://dijito.one